Privacy policy

Build Simply & Smart Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website bsslondon.co.uk, contact us by phone, email or any other means, request a quote, enter into a contract with us or use our construction, refurbishment, extension, design, build or project management services.

Build Simply & Smart Ltd is the data controller responsible for your personal data.

Our details Build Simply & Smart Ltd Company number: 13041852

Email: office@bsslondon.co.uk Phone: 07500 168 882

1. Information we collect

We may collect the following types of personal data:

From website visitors

  • IP address, browser type and version, operating system, time zone
  • Pages visited, time and date of visit, time spent on pages
  • Any information you send us via email, phone or contact form

From clients, prospective clients, suppliers and contractors

  • Name, company name, job title
  • Postal address, email address, telephone numbers
  • Details of services requested or provided, quotes, invoices
  • Property address, project specifications, photos or planning documents (if provided)
  • Payment details (we do not store full card numbers)
  • Your preferences for receiving marketing

We do not knowingly collect special category data (health, race, religion etc.) or data about children.

2. How we collect your data

  • Directly from you (when you email, call, fill forms, sign contracts)
  • Automatically through cookies and similar technologies
  • From third parties (e.g. planning portals, architects, subcontractors – only when relevant)
  • Publicly available sources (e.g. Companies House, Land Registry – when necessary)

3. How and why we use your personal data

We process your data when we have a lawful basis:

  • To respond to your enquiries and provide quotes – legitimate interest / steps to enter a contract
  • To perform our contracts (building works, refurbishments, extensions, project management) – performance of contract
  • To manage payments, invoicing and accounts – performance of contract / legal obligation
  • To comply with tax, legal and insurance requirements – legal obligation
  • To send essential project/service updates – performance of contract
  • To send marketing (news, offers) – your consent (you can withdraw it anytime)
  • To improve our website and services – legitimate interest
  • To prevent fraud or defend legal claims – legitimate interest / legal obligation

4. Who we share your data with

We may share your data with:

  • Subcontractors, tradespeople, architects, engineers, surveyors (only for your project)
  • Professional advisers (accountants, insurers, solicitors)
  • Payment providers and banks
  • HMRC and other regulators (when required by law)
  • IT and cloud service providers (under GDPR-compliant agreements)

We never sell your personal data.

5. International transfers

We do not normally send your data outside the UK or EEA. If it ever happens (e.g. cloud servers), we use appropriate safeguards.

6. How long we keep your data

  • Contract and project data – 6 to 12 years after completion (for insurance, warranty and legal reasons)
  • Marketing data – until you unsubscribe or object
  • General enquiries (no contract) – up to 12 months
  • Website technical logs – usually up to 26 months

After that time we securely delete or anonymise the data.

7. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Erase your data (in some cases)
  • Restrict processing
  • Object to processing (especially marketing)
  • Data portability
  • Withdraw consent (when we rely on consent)
  • Complain to the Information Commissioner’s Office (www.ico.org.uk)

To exercise these rights please email: office@bsslondon.co.uk

8. Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or damage.

9. Cookies

Our website uses cookies. See our separate Cookie Policy.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page with the update date.

11. Contact us

Questions? Contact us at:
Email: office@bsslondon.co.uk
Phone: 07500 168 882

Thank you for choosing Build Simply & Smart Ltd.